eAuction Related FAQs

1. Can we publish both Forward and Reverse Auctions on the portal?

   Yes, the Auction Inviting Authority (AIA) can publish both Forward and Reverse Auctions as needed. Simply select the desired auction type during the auction creation process.

2. Are Multilot and Single Lot Auctions supported on this portal?

   Yes, the AIA can choose to publish either Multilot or Single Lot Auctions. For Multilot Auctions, a template is available for download in the Downloads section of the portal.

3. How can I get clarifications regarding the Auction Portal?

   For any clarifications or issues, please contact our 24/7 Helpdesk. Contact details are available in the Contact Us section of the portal.

4. What is the maximum file size that can be uploaded on the eAuction portal?

   The portal does not impose a specific file size limit. However, the upload limit is influenced by the network speed and the memory configurations of the client's system for Java Runtime Environment (JRE).

5. How can I verify the genuineness of EMD and other technical documents received through the eAuction system?

   Documents submitted by bidders are digitally signed using valid Digital Signature Certificates (DSCs), which are legally equivalent to physical signatures as per the IT Act. For the Earnest Money Deposit (EMD), it is recommended that AIAs request bidders to upload a scanned copy of the draft/cheque/bank guarantee along with other documents on the portal. Additionally, a physical copy of the EMD should be submitted in person or by post/courier for verification against the scanned copy. It is the responsibility of the procuring entities to verify the authenticity of the bidders and their documents according to their established procedures.

6. How can bidders participate in an auction?

   Bidders need to register on the eAuction portal and obtain valid login credentials. Once registered, they can browse active auctions, download relevant documents, and submit their bids according to the specified guidelines.

7. What is the process for bidding in an eAuction?

   Bidders must log in to the portal, select the auction they wish to participate in, and submit their bid amount along with any required documents. The system will guide them through the steps to place their bid.

8. Is there a fee to participate in an auction?

   The participation fee, if any, will be specified in the auction notice. Bidders are required to pay this fee as per the instructions provided in the auction details.

9. How are auction results communicated to bidders?

   Once the auction concludes, the results are typically communicated to all participants via email and can also be viewed on the portal under the auction details.

10. What security measures are in place to ensure the integrity of the auction process?

The eAuction portal employs several security measures, including SSL encryption, user authentication, and digital signatures to ensure the integrity and confidentiality of the auction process.

11. Can an auction be canceled or rescheduled?

Yes, the Auction Inviting Authority (AIA) has the right to cancel or reschedule an auction. All registered bidders will be notified of any changes via email and announcements on the portal.

12. How are disputes during the auction process handled?

In case of any disputes or issues during the auction, bidders should contact the 24/7 Helpdesk or the designated auction authority as specified in the auction notice. A formal grievance redressal mechanism is in place to resolve such issues.

13. Can a bidder withdraw their bid once submitted?

Bidders can withdraw their bids before the auction closing time. The process for withdrawal will be specified in the auction details. Once the auction has closed, bids cannot be withdrawn.

14. What are the system requirements for using the eAuction portal?

To use the eAuction portal effectively, bidders need a computer with a reliable internet connection, a web browser (preferably the latest version of Chrome, Firefox, or Internet Explorer), and the necessary plugins or software such as Java Runtime Environment (JRE) for certain functionalities.

15. Are there any tutorials or user guides available for new users?

Yes, the portal provides user guides, FAQs, and tutorial videos in the Help section to assist new users in navigating the platform and participating in auctions.

These FAQs cover a range of common queries that users might have when interacting with the eAuction portal, providing a comprehensive guide to ensure a smooth auction experience.