DSC Related FAQs

Which class of DSC is required for the eAuction portal?

Users need to obtain a Class 3 DSC with a Signing Certificate to link with their account on the portal.

How long does it take for a new DSC to be recognized by the eAuction portal?

Activation of a newly issued DSC may take up to 24 hours. Therefore, users should register at least 24 hours in advance to avoid any last-minute issues during the mapping process.

How do I map a new DSC to my existing registered login ID if my current DSC has expired?

• Scenario I: When the old DSC has expired and a new DSC is obtained: The system will automatically deactivate the expired DSC and prompt for a new DSC to be enrolled during the next login.

• Scenario II: When the old DSC is nearing expiry and a new DSC is obtained: Log in with the old DSC, go to "Digital Signature Properties" under "My Accounts," click on "Inactive," then log out. Log in again, and the system will prompt you to enroll the new DSC.

Can I use the same DSC for multiple login IDs on the same site?

No, a DSC can only be mapped to one user account at a time.

Can I use a DSC purchased for another eTendering/eAuction system on this portal?

Yes, as long as the DSC is valid and meets the eAuction portal's requirements, it can be enrolled on this site.

What should I do if my DSC gets blocked?

A DSC gets blocked after a certain number of unsuccessful attempts to enter the wrong PIN. To unblock it, please contact your DSC service provider.

What is a DSC and why is it needed for the eAuction portal?

A Digital Signature Certificate (DSC) is an electronic form of a signature that can be used to authenticate the identity of the sender of a message or the signer of a document. It is necessary for the eAuction portal to ensure the security and authenticity of transactions.

How can I check if my DSC is valid and properly functioning?

You can check the validity and functionality of your DSC through the issuing authority's website or software. Ensure that the DSC is not expired and that it is recognized by your operating system and browser.

What are the common issues faced during DSC registration and how can they be resolved?

Common issues include browser compatibility, driver installation problems, and incorrect PIN entry. Ensure you are using a compatible browser, have installed the necessary drivers, and enter the correct PIN. If issues persist, contact the DSC service provider.

How do I renew my DSC?

Contact your DSC service provider to initiate the renewal process. Follow their instructions to complete the renewal and then update the new DSC on the eAuction portal.

Can I use my DSC on multiple devices?

Yes, you can use your DSC on multiple devices, but you need to install the necessary drivers and ensure that the DSC is properly recognized on each device.

Is there any fee associated with obtaining or renewing a DSC?

Yes, there is usually a fee for obtaining or renewing a DSC. The fee varies depending on the provider and the class of the DSC.

What should I do if I forget the PIN for my DSC?

If you forget your DSC PIN, you will need to contact your DSC provider for instructions on how to reset or recover it.

Can I share my DSC with someone else?

No, a DSC is unique to an individual or organization and should not be shared with others to maintain security and authenticity.

What types of documents can be signed using a DSC on the eAuction portal?

Most legal and financial documents, bids, and forms can be signed using a DSC on the eAuction portal. Ensure that the document format is supported by the portal.

How do I install the necessary drivers for my DSC?

Installation instructions are usually provided by your DSC provider. Typically, you will need to download the drivers from their website and follow the installation steps provided.

What should I do if my DSC is not recognized by the portal?

Ensure that the DSC is properly installed and that the drivers are up-to-date. Check for any browser compatibility issues and ensure that your DSC is not expired. If problems persist, contact the portal's support team or your DSC provider.